Contact Us

Have questions or feedback? We'd love to hear from you. Get in touch with our team today.

Get in Touch

📧 Email

support@qqfun.com

Response time: Within 24 hours

For general inquiries, support requests, and feedback

💬 Live Chat

Available in the QQFUN Games app

Hours: Daily 9 AM - 11 PM (Malaysia Time)

Instant support for urgent issues

📱 Social Media

Facebook: @qqfun

Instagram: @qqfun

YouTube: QQFUN Games

🌐 Official Website

www.qqfun.com

Visit our main platform for additional support

Contact Form

Fill out the form below and we'll get back to you as soon as possible.

* Required fields

Common Questions

How long does it take to get a response? +

We aim to respond to all inquiries within 24 hours. For urgent issues, use our live chat feature in the app for immediate assistance.

What information should I include in my message? +

Please include: your username, the issue you're experiencing, when it occurred, and any relevant details. Screenshots are helpful for technical issues.

Can I report a bug or suggest a feature? +

Absolutely! We welcome bug reports and feature suggestions. Use the contact form and select "Report a Bug" or "Feature Request" as the subject.

What are your support hours? +

Email support is available 24/7. Live chat is available daily from 9 AM to 11 PM (Malaysia Time). We respond to all messages, even outside business hours.

How do I report a security issue? +

For security concerns, please email security@qqfun.com with details. Do not share security vulnerabilities publicly. We appreciate responsible disclosure.

Can I request a refund? +

QQFUN Games is a social gaming platform with no real money involved. All gaming is done with virtual points. For specific refund requests, please contact our support team.

Support Categories

🎮 Technical Support

Having trouble with the app or website? Our technical team can help you resolve issues quickly.

👤 Account Support

Issues with your account, login problems, or password reset? We're here to help.

🎁 Rewards & Payments

Questions about rewards, points, or payment methods? Contact our rewards team.

🎯 Game Support

Need help with a specific game? Our game experts can provide guidance and tips.

💬 Community Issues

Report inappropriate behavior or community concerns to our moderation team.

📝 General Inquiries

Any other questions? Our support team is happy to assist.

Stay updated with the latest news, events, and community highlights. Follow QQFUN Games on social media.

Need Help? We're Here!

Our support team is ready to assist you. Don't hesitate to reach out!

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